Shipping Policy

Last updated: July 15, 2026

This Shipping Policy explains how Kovosis processes, ships, and delivers orders placed through www.kovosis.com.

We aim to provide clear shipping information and a reliable delivery experience. Please review this policy before placing your order.

Contact Information

For questions about shipping, tracking, delivery, or an existing order, please contact:

Store: Kovosis
Business Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States
Warehouse Address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@kovosis.com
Customer Support Hours: 9:00 AM–5:00 PM PST
Website: www.kovosis.com

Shipping Destinations

Kovosis currently ships to eligible addresses within the United Kingdom.

Delivery availability may vary depending on the product, destination, fulfilment location, carrier restrictions, and other operational considerations.

If we cannot ship an order to the address provided, we may contact you to request an alternative address or cancel and refund the affected order.

We may expand or change our available delivery areas in the future.

Shipping Costs

Kovosis currently offers free standard shipping on eligible orders unless a different shipping charge is clearly displayed on the product page or during checkout.

Any applicable expedited delivery fees, remote-area charges, taxes, customs duties, or other charges will be displayed during checkout where possible.

Customers will not be charged an additional shipping fee after checkout unless they request a delivery change, address correction, redelivery, or another service that creates an additional carrier charge.

Order Processing Time

Orders are normally processed within one to two business days, Monday through Friday.

Business days exclude Saturdays, Sundays, and public holidays.

Processing begins after payment authorization and order verification have been completed.

Orders placed on weekends, public holidays, or outside normal processing hours will begin processing on the next business day.

During busy shopping periods, product launches, promotions, or seasonal holidays, order processing may take longer than usual.

Order Cut-Off Time

Where same-day processing is available, the applicable cut-off time will be displayed during checkout or in the relevant shipping information.

Orders submitted after the applicable cut-off time will normally begin processing on the following business day.

A same-day processing estimate does not mean that the order will be delivered on the same day.

Estimated Delivery Time

Standard orders typically arrive within three to five business days after processing.

The total estimated delivery period generally consists of:

• Order processing: One to two business days
• Transit time: Approximately three to five business days

Larger, heavier, customized, high-demand, or remotely delivered products may require additional processing or delivery time.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is specifically offered and purchased.

Possible Delivery Delays

Orders may occasionally be delayed because of circumstances outside our reasonable control, including:

• Carrier network disruptions
• Severe weather or natural events
• Public holidays and peak shopping periods
• Customs or security inspections
• Remote or difficult-to-access destinations
• Incorrect or incomplete delivery information
• Transport strikes or service interruptions
• Inventory or fulfilment delays
• High order volumes
• Events affecting national or regional delivery networks

We will make reasonable efforts to communicate significant known delays affecting your order.

Shipping Carriers

Kovosis works with suitable postal and courier services selected according to the product, package size, destination, service availability, and fulfilment location.

The carrier assigned to your order may vary. A specific carrier is not guaranteed unless clearly stated during checkout.

Orders may be delivered by local postal services or third-party courier partners.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Tracking information may require up to 48 hours to become active after dispatch.

If you have not received tracking information after the expected processing period, please:

1. Check your spam or junk email folder.
2. Confirm that the email address entered at checkout was correct.
3. Contact support@kovosis.com with your order number.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

This may occur when products are stored at different fulfilment locations, have different processing times, or require different shipping methods.

You may receive more than one shipping confirmation and tracking number for a single order.

You will not normally be charged additional shipping fees solely because an order is divided into multiple shipments.

Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address during checkout.

The delivery address should include, where applicable:

• Recipient's full name
• House number and street name
• Flat, apartment, unit, or building information
• City or town
• County or region
• Correct postal code
• Valid contact telephone number

Kovosis is not responsible for delivery failures, delays, or losses caused by inaccurate, incomplete, or outdated address information supplied by the customer.

Address Changes

Contact us immediately at support@kovosis.com if you notice an error in your delivery address.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a carrier charges an address-correction, redirection, return, or redelivery fee, the customer may be responsible for that charge where legally permitted.

Failed Delivery Attempts

If no one is available to receive the package, the carrier may:

• Leave the package in a safe location
• Leave the package with a neighbour
• Leave a delivery notice
• Attempt delivery again
• Send the package to a local collection point
• Return the package to the sender

Customers are responsible for reviewing tracking updates and following any instructions provided by the carrier.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please:

1. Check around the delivery property and any safe locations.
2. Ask household members, neighbours, reception, or building staff.
3. Review any carrier photograph or delivery notification.
4. Contact the carrier using the tracking information.
5. Contact Kovosis if the package remains missing after completing these steps.

We may need to open an investigation with the carrier before approving a replacement or refund.

Lost Packages

A package may be considered potentially lost when it has not arrived within the expected delivery period and tracking shows no meaningful progress.

If you believe your package has been lost, contact support@kovosis.com with your order number and tracking information.

We may contact the carrier or fulfilment provider and begin an investigation. Carrier investigations may require additional time.

Depending on the investigation outcome, product availability, and applicable law, we may offer:

• A replacement shipment
• A refund
• Another appropriate resolution

Damaged Packages or Products

Please inspect your order promptly after delivery.

If the package or product arrives damaged, contact us within 48 hours of delivery and provide:

• Your order number
• A description of the damage
• Clear photographs or video of the product
• Photographs of the outer and inner packaging
• Photographs of the shipping label

Please retain the product and packaging until our customer support team confirms that they are no longer required.

After reviewing the information, we may offer a replacement, refund, replacement component, or another reasonable solution.

Incorrect or Missing Products

If you receive an incorrect product or part of your order is missing, contact us promptly at support@kovosis.com.

Include your order number and clear photographs of the package, shipping label, and products received.

Before reporting a missing product, check your shipping confirmation because products may have been dispatched in separate packages.

Refused or Unclaimed Packages

If a delivery is refused, not collected, or returned because the recipient was unavailable, we may deduct applicable original shipping, return shipping, carrier, handling, or redelivery charges from any refund where legally permitted.

Additional payment may be required if the customer requests that the order be shipped again.

Undeliverable Packages

A package may be returned as undeliverable because of:

• An incorrect or incomplete address
• An invalid postal code
• Repeated failed delivery attempts
• Failure to collect the package
• Carrier restrictions
• The recipient refusing delivery

If your package is returned to us or a fulfilment provider, we will contact you where possible.

Reshipping charges may apply where the delivery failure resulted from information supplied by the customer.

Delivery Instructions

Customers may be able to provide delivery instructions during checkout or directly through the carrier's tracking service.

We cannot guarantee that carriers will follow every delivery instruction, especially where the instruction conflicts with carrier policies, safety requirements, or local regulations.

Delivery to Businesses and Shared Buildings

Orders delivered to offices, apartment buildings, reception desks, mailrooms, hotels, universities, or shared properties may be accepted by an authorized person at that location.

A carrier confirmation showing delivery to the stated building or authorized receiving area may be treated as completed delivery.

Pre-Orders and Backorders

Products offered as pre-orders or backorders may have different processing and delivery estimates.

The estimated dispatch or availability date will be displayed on the product page where applicable.

If a pre-ordered product experiences a significant delay, we may contact you with updated information and available options.

Customs, Duties, and Taxes

Orders delivered within the United Kingdom are generally not expected to require customer-paid import duties when dispatched domestically.

However, fulfilment arrangements may vary. Any applicable taxes, customs fees, import duties, or handling charges will be disclosed where possible.

Customers are responsible for any charges imposed by local authorities or carriers unless those charges were included in the amount paid during checkout.

Shipping Restrictions

Certain products may be subject to delivery restrictions because of their size, weight, contents, carrier requirements, or applicable regulations.

We reserve the right to cancel and refund an order if the product cannot legally or practically be delivered to the selected destination.

Risk of Loss

Responsibility for an order transfers according to applicable consumer law.

Nothing in this policy limits any mandatory rights or protections you may have under applicable law regarding products lost or damaged during delivery.

Returns

Shipping an item back to Kovosis requires prior return authorization.

Please review our Return and Refund Policy for information about return eligibility, return shipping, exchanges, and refunds.

Do not return a product to an address on the package or shipping label unless our customer support team has confirmed that address in writing.

Changes to This Shipping Policy

Kovosis may update this Shipping Policy to reflect changes to delivery areas, carrier services, processing times, fulfilment practices, legal requirements, or business operations.

Any changes will be published on this page with a revised last-updated date.

Contact Us

For shipping, tracking, or delivery assistance, please contact:

Kovosis Customer Support
Business Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States
Warehouse Address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@kovosis.com
Customer Support Hours: 9:00 AM–5:00 PM PST
Website: www.kovosis.com

Please include your order number when contacting us about an existing order.