Return and Refund Policy
Return and Refund Policy
Last updated: July 14, 2026
Thank you for shopping with Kovosis. We want you to be satisfied with your purchase and have created this Return and Refund Policy to explain the conditions, procedures, and timelines that apply to returns, refunds, exchanges, damaged products, and order cancellations.
Please review this policy carefully before submitting a return request.
Contact Information
For questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer support team:
Store: Kovosis
Email:
support@kovosis.com
Website:
www.kovosis.com
Policy Overview
- Return period: Eligible products may be returned within 30 days of delivery.
- Return condition: Products must be unused, unworn, undamaged, and returned with their original packaging, accessories, labels, and tags.
- Proof of purchase: A valid order number, receipt, or other proof of purchase is required.
- Return authorization: Customers must contact us and receive return instructions before sending a product back.
- Refund processing: Approved refunds are normally issued within 10 business days after the returned product has been received and inspected.
- Return shipping: Customers are normally responsible for return shipping unless the product received was damaged, defective, or incorrect.
Order Cancellations
You may request an order cancellation within two hours of placing your order by emailing support@kovosis.com.
Cancellation requests are not guaranteed because orders may enter processing shortly after they are submitted.
If your order has already been processed or shipped, it may no longer be cancelled. After receiving the order, you may request a return in accordance with this policy.
If we successfully cancel an order after payment has been collected, the refund will be issued to the original payment method.
Return Eligibility
To qualify for a return, all of the following conditions must normally be met:
- The return request is submitted within 30 days of delivery.
- The product is unused, unworn, unwashed, unaltered, and in the condition in which it was received.
- All original packaging, tags, instructions, accessories, components, and promotional items are included.
- The customer provides a valid order number or proof of purchase.
- The customer receives return authorization and follows the return instructions provided by Kovosis.
Kovosis reserves the right to decline a return or reduce the refund where a product has been used, damaged, altered, incompletely returned, or sent without authorization.
Non-Returnable Products
Certain products may not be eligible for return unless they arrive damaged, defective, or incorrect. These may include:
- Personalized, customized, or made-to-order products
- Products marked as final sale or non-returnable
- Gift cards
- Downloadable or digital products
- Opened personal-care or hygiene-sensitive products
- Undergarments or intimate products that have been opened or worn
- Products damaged through misuse, neglect, or improper handling
- Products returned after the applicable return period
Please contact us before purchasing if you are unsure whether a product is eligible for return.
How to Start a Return
To request a return, follow these steps:
-
Contact customer support
Email support@kovosis.com within 30 days of delivery. -
Provide your order information
Include your full name, order number, product name, reason for return, and clear photographs where the product is damaged, defective, or incorrect. -
Wait for return authorization
Our customer support team will review your request and provide return instructions if the return is approved. -
Package the product securely
Include all original packaging, labels, accessories, components, and any documentation provided with the product. -
Send the approved return
Ship the product only to the return address provided by our customer support team.
Do not send a product to an address shown on a shipping label, package, supplier document, or website without first receiving authorization from Kovosis.
Returns sent without prior authorization may be refused, delayed, lost, or ineligible for a refund.
Return Shipping Costs
For standard returns, including change-of-mind returns, ordering the wrong size, or no longer wanting the product, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error by Kovosis.
Kovosis will cover reasonable return shipping costs where we confirm that the product received was:
- Damaged upon delivery
- Defective
- Different from the product ordered
- Missing essential components
Please do not purchase return postage expecting reimbursement unless our customer support team has confirmed the arrangement in writing.
Return Shipping and Tracking
Customers should use a reliable and trackable shipping service when returning a product.
Please retain the return shipping receipt and tracking information until the return and refund have been completed.
Kovosis is not responsible for unauthorized return shipments or products lost or damaged while being returned by the customer.
Return Address
Approved returns must be sent only to the return address provided by our customer support team.
The appropriate return location may vary depending on the product, supplier, fulfilment location, and customer location.
To receive the correct return address, contact support@kovosis.com before shipping your return.
Return Inspection
After the returned product is delivered, our team will inspect it to confirm that it meets the eligibility conditions of this policy.
Returns are normally inspected within seven business days after receipt. During busy periods, inspections may require additional time.
We will notify you by email whether your refund has been approved, partially approved, or declined.
Refunds
If your return is approved, the refund will normally be issued to the original payment method within 10 business days after inspection.
Refunds may include the product purchase price and any other amounts that must be refunded under applicable consumer law.
The following amounts may be deducted from or excluded from a refund where legally permitted:
- Original shipping charges
- Return shipping charges
- Non-refundable service charges
- Discounts attributable to products that were not returned
- Loss in value caused by excessive handling, use, or damage
- Missing product components, accessories, or packaging
You will receive an email confirmation after the refund has been processed.
Refund Processing Times
Although Kovosis may issue an approved refund within 10 business days, your bank, credit card provider, payment service, or financial institution may require additional time to display the refund in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please first contact your bank or payment provider.
If the refund still cannot be located, contact us at support@kovosis.com.
Late or Missing Refunds
If you have not received an expected refund:
- Check the account linked to your original payment method.
- Contact your bank or credit card provider.
- Allow time for pending transactions to be posted.
- Contact support@kovosis.com with your order number and refund confirmation.
Exchanges
Direct exchanges may be offered for products that arrive damaged, defective, or incorrect, subject to product availability.
Where a customer ordered an incorrect size, style, variation, or quantity, the customer may be required to return the original product and place a new order.
To request an exchange, contact support@kovosis.com within 30 days of delivery.
If the requested replacement is unavailable, we may offer an alternative product, store credit where agreed, or a refund.
Damaged or Defective Products
Please inspect your order as soon as possible after delivery.
If a product arrives damaged or defective, contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the packaging and shipping label
After reviewing the evidence, we may offer an appropriate solution, including:
- A replacement
- A refund
- A partial refund
- Replacement parts
- Another reasonable resolution
Do not discard the product or packaging until our customer support team confirms that it is no longer required.
Incorrect Products
If you receive a product that is materially different from the product shown in your order confirmation, contact us promptly at support@kovosis.com.
Please include your order number and clear photographs of the product, packaging, and shipping label.
If we confirm that the wrong product was sent, Kovosis will provide appropriate return instructions and may offer a replacement or refund.
Missing Products or Components
If your order arrives with a product, accessory, or component missing, contact us promptly and provide photographs of the package and everything received.
In some cases, products in the same order may be shipped separately. Please review your shipping confirmation and tracking information before reporting an item as missing.
Lost Packages
If tracking shows no meaningful movement or your order has not arrived within the estimated delivery period, contact support@kovosis.com.
We may open an investigation with the shipping carrier or fulfilment provider before approving a replacement or refund.
Customers must provide a complete and accurate delivery address. Kovosis may not be responsible for packages that are lost or delivered incorrectly because of an inaccurate address supplied by the customer.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbours, or building staff.
- Review any delivery photograph or carrier notice.
- Contact the shipping carrier.
- Contact Kovosis if the package remains missing after completing these checks.
A carrier investigation may be required before a replacement or refund can be considered.
Refused and Unclaimed Deliveries
If a package is refused, unclaimed, or returned because the customer did not collect it, the refund may be reduced by shipping, return handling, carrier, customs, or processing charges where legally permitted.
Additional shipping charges may apply if the customer requests redelivery.
Incorrect or Incomplete Addresses
Customers are responsible for entering a correct and complete delivery address during checkout.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing.
If an order is returned or lost because of an incorrect or incomplete address, additional shipping charges may apply and original shipping costs may not be refundable.
Sale and Promotional Products
Products purchased using a discount or promotional code may generally be returned if they otherwise meet this policy.
Products clearly marked as final sale, clearance, or non-returnable may not be eligible for return unless they arrive damaged, defective, or incorrect, or unless applicable law provides otherwise.
Promotional Bundles and Free Gifts
Where a returned product was purchased as part of a bundle, multi-buy offer, or promotion, the refund may be recalculated based on the products retained.
Any free gift included with a qualifying purchase may also need to be returned. If the gift is not returned, its stated or reasonable value may be deducted from the refund where legally permitted.
Chargebacks and Payment Disputes
We encourage customers to contact us before submitting a chargeback or payment dispute so that we have an opportunity to resolve the matter.
Filing a payment dispute does not automatically cancel an order or remove the requirement to return a product where a return is required.
Kovosis may provide order, delivery, tracking, communication, and policy information to the relevant payment provider when responding to a dispute.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Where local law provides a longer return period, mandatory cancellation right, legal guarantee, or another non-waivable remedy, those legal rights will apply.
Changes to This Policy
Kovosis may update this Return and Refund Policy to reflect operational, legal, regulatory, or service changes.
Updates will be published on this page with a revised last-updated date. The policy in effect at the time of your purchase will generally apply to your order unless applicable law requires otherwise.
Contact Us
For assistance with a return, refund, exchange, damaged product, or missing order, contact:
Kovosis Customer Support
Email:
support@kovosis.com
Website:
www.kovosis.com