Terms of service

Terms of Service

Last updated: July 14, 2026

Who We Are

Kovosis ("Kovosis," "we," "us," or "our") operates the website www.kovosis.com (the "Site").

We provide e-commerce products and related services. These Terms of Service explain the terms and conditions governing your access to and use of our Site, services, and products.

Acceptance of Terms

By visiting our Site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with these Terms of Service, you should not access or use our Site.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have provided consent for any minor dependents under your care to use this Site.

You may not use our products or services for any illegal or unauthorized purpose. You must not violate any laws applicable in your jurisdiction, including copyright and intellectual property laws.

You must not transmit viruses, malware, worms, or any code that may damage or disrupt the operation of the Site or services.

License to Use Our Site

Subject to your compliance with these Terms of Service, Kovosis grants you a limited, revocable, non-exclusive, and non-transferable license to access and use the Site for personal and lawful shopping purposes.

This license does not permit you to reproduce, distribute, modify, sell, commercially exploit, reverse engineer, or create derivative works from any part of the Site without our prior written permission.

Definitions

  • Company: Kovosis, including references to "we," "us," and "our."
  • Customer: A person or organization that accesses our Site, creates an account, places an order, or uses our services.
  • Device: Any internet-connected device, including a computer, smartphone, or tablet, used to access our Site.
  • Products: Items advertised, offered, or sold through the Kovosis website.
  • Service: The website, online shopping functionality, customer support, and related services provided by Kovosis.
  • Site: www.kovosis.com.
  • Third-Party Service: A service provided by another company, including payment processors, shipping carriers, analytics providers, advertising platforms, and technology providers.
  • You: The individual or legal entity accessing or using the Site.

General Conditions

We reserve the right to refuse service to anyone for a lawful reason at any time.

You understand that information you submit, excluding payment card information, may be transferred across different networks and adapted to meet technical requirements. Payment card information is encrypted during transmission through supported payment processors.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, products, services, or website content without our express written permission.

User Responsibilities

When using our Site, you agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Keep your account credentials and password secure.
  • Update your billing, delivery, and contact information when necessary.
  • Notify us promptly if you believe your account has been accessed without authorization.
  • Accept responsibility for activities conducted through your account.
  • Use the Site only for lawful purposes.

You agree not to:

  • Use the Site or its content for unlawful, fraudulent, abusive, or misleading activity.
  • Attempt to gain unauthorized access to the Site, another customer’s account, or any connected system.
  • Interfere with the security, functionality, or operation of the Site.
  • Collect or track the personal information of other users without lawful authorization.
  • Upload or transmit malicious code, viruses, or harmful technology.
  • Copy, scrape, reproduce, or commercially exploit Site content without permission.
  • Remove or obscure copyright, trademark, or other proprietary notices.

Product Information

We make reasonable efforts to display product descriptions, photographs, specifications, availability, and prices accurately. However, the appearance of colors and other visual details may vary depending on your screen, device, lighting, and display settings.

Product packaging, presentation, dimensions, features, or minor details may occasionally differ from images where manufacturers or suppliers make updates that do not materially change the product’s intended function.

We reserve the right to modify or discontinue products, correct product information, limit quantities, or cancel listings where necessary.

Pricing and Billing Information

Product prices are displayed on the applicable product or checkout page. Prices may change without prior notice, but changes will not normally affect orders already accepted and paid for.

You agree to provide current, complete, and accurate billing and purchase information for all orders. You agree to promptly update your account, email address, payment information, and other details so that we can process your transactions and contact you when necessary.

Taxes, customs duties, import charges, currency conversion fees, or other charges may apply depending on your location and the delivery destination. Where applicable, these charges may be shown at checkout or collected separately by the relevant authority or delivery provider.

Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted. We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraud or unauthorized payment activity
  • Delivery restrictions
  • Payment authorization failure
  • Orders placed for unauthorized resale

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to payment processor timelines.

Shipping and Delivery

Shipping options, estimated delivery periods, and applicable charges are presented on our Site or during checkout.

Delivery estimates are provided in good faith but may be affected by carrier delays, customs processing, weather conditions, incorrect address information, peak seasons, supply disruptions, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Kovosis is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

Please review our Shipping Policy for additional information regarding order processing, tracking, delivery, and shipping restrictions.

Returns and Refunds

Return eligibility, return periods, product conditions, exclusions, refund processing, and exchange procedures are governed by our Return and Refund Policy.

Before returning a product, please contact us at support@kovosis.com and follow the return instructions provided by our customer support team.

Products returned without prior authorization, outside the applicable return period, or in a condition that does not meet our Return and Refund Policy may not qualify for a refund.

Accuracy of Information

Information presented on the Site is provided for general shopping and informational purposes. While we aim to keep information accurate and current, there may occasionally be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information, including after an order has been submitted, where permitted by applicable law.

Third-Party Tools and Services

We may provide access to services, tools, applications, payment systems, or integrations operated by third parties.

These third-party services may be provided without warranties or representations from Kovosis. Your use of third-party services may be subject to the provider’s own terms, conditions, and privacy policies.

You should review the applicable third-party terms before using their services.

Third-Party Links

Our Site may contain links to websites operated by third parties. These links are provided for convenience and do not necessarily represent our endorsement of their content, products, or services.

We are not responsible for the accuracy, security, availability, privacy practices, or content of third-party websites. Your use of an external website is subject to that website’s own policies and terms.

Information We Collect

We may collect personal information when you perform activities such as:

  • Creating an account
  • Placing or managing an order
  • Subscribing to promotional communications
  • Contacting customer support
  • Using or browsing the Site

Information collected may include:

  • Contact information: Name, email address, phone number, billing address, and delivery address.
  • Order information: Products ordered, order value, delivery details, and order history.
  • Payment information: Payment information processed securely by authorized third-party payment providers. Kovosis may not directly store complete payment card details.
  • Technical information: IP address, browser type, device type, operating system, referring pages, and Site activity.
  • Communication information: Messages, inquiries, complaints, feedback, and customer support correspondence.

Additional information regarding how we collect, use, store, and disclose personal information is available in our Privacy Policy.

Cookies

Kovosis and its service providers may use cookies and similar technologies to operate the Site, remember customer preferences, maintain shopping cart functionality, improve performance, analyze website activity, prevent fraud, and support advertising activities.

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the availability or performance of some Site features.

For more information, please review our Privacy Policy and any applicable Cookie Policy displayed on the Site.

Intellectual Property

Unless otherwise stated, the Site and its content, including text, graphics, logos, icons, product presentation, videos, images, software, layout, and design elements, are owned by or licensed to Kovosis and are protected by applicable intellectual property laws.

You may not reproduce, republish, distribute, modify, publicly display, transmit, sell, or commercially use protected Site content without prior written permission from Kovosis or the relevant rights holder.

Customer Reviews and Submitted Content

If you submit a review, image, comment, suggestion, testimonial, or other content, you confirm that:

  • You have the right to submit the content.
  • The content is accurate and based on your genuine experience.
  • The content does not violate another person’s rights.
  • The content is not unlawful, abusive, defamatory, or misleading.
  • The content does not contain malware or harmful technology.

You grant Kovosis a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content in connection with operating and promoting the Site, subject to applicable law and our Privacy Policy.

We reserve the right to remove submitted content that violates these Terms of Service or applicable law.

Your Suggestions

If you voluntarily provide ideas, feedback, recommendations, or suggestions regarding Kovosis or the Site, you agree that we may use that feedback to improve our products, services, and customer experience without an obligation to provide compensation.

Prohibited Uses

You may not use the Site or its content:

  • For unlawful or fraudulent purposes
  • To violate applicable regulations or laws
  • To infringe intellectual property rights
  • To harass, abuse, discriminate against, or harm another person
  • To submit false or misleading information
  • To transmit malicious code or malware
  • To collect personal data without authorization
  • To spam, phish, scrape, crawl, or interfere with Site security
  • To attempt to bypass Site access or security controls
  • To conduct unauthorized commercial resale activities

We reserve the right to suspend or terminate access to the Site where prohibited activity is identified.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site, its content, and our services are provided on an "as available" and "as is" basis.

We do not guarantee that access to the Site will always be uninterrupted, secure, timely, or error-free. We also do not guarantee that every error or technical problem will be immediately corrected.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Kovosis and its officers, employees, affiliates, contractors, service providers, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from your use of the Site or services.

This limitation does not apply where liability cannot legally be excluded or limited, including any mandatory consumer protection rights that apply to your purchase.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kovosis and its affiliates, employees, service providers, and representatives from claims, losses, expenses, or liabilities arising from your unlawful use of the Site, your breach of these Terms, or your violation of another party’s rights.

Privacy

Your submission of personal information through the Site is governed by our Privacy Policy. Please review the Privacy Policy before submitting personal information or placing an order.

Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

Termination

These Terms of Service remain effective unless terminated by you or Kovosis.

You may stop using our Site at any time. We may suspend or terminate your access if we reasonably believe that you have violated these Terms, used the Site unlawfully, attempted fraud, or created a security risk.

Obligations and liabilities incurred before termination will survive termination where appropriate.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the Site, constitute the agreement between you and Kovosis regarding your use of the Site.

Changes to These Terms

We may revise these Terms of Service periodically to reflect operational, legal, regulatory, or service changes.

Updated Terms will be published on this page with a revised "Last updated" date. We encourage customers to review this page periodically.

Contact Us

For questions regarding these Terms of Service, your account, or an order, please contact Kovosis customer support:

Email: support@kovosis.com

Website: www.kovosis.com