privacy policy

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Privacy Policy

Last updated: July 15, 2026

Who We Are

Kovosis ("Kovosis," "we," "us," or "our") operates the website www.kovosis.com (the "Site").

Our business address is 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States. Our warehouse address is 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our Site, create an account, place an order, contact customer support, or otherwise interact with Kovosis.

By using our Site, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

Information You Provide Directly

You may provide personal information when you create an account, place an order, subscribe to communications, submit a review, request a return, or contact customer support.

This information may include:

  • Contact information: Your full name, email address, telephone number, billing address, and delivery address.
  • Order information: Products purchased, order number, order value, delivery details, product preferences, and transaction history.
  • Account information: Login credentials, account preferences, saved addresses, and account activity.
  • Customer-support information: Messages, questions, complaints, photographs, videos, return requests, and other information you submit when contacting us.
  • Marketing preferences: Your preferences regarding promotional emails, offers, and other communications.
  • Reviews and submitted content: Product reviews, comments, feedback, photographs, and other content you voluntarily submit.

Payment Information

Payment details are processed by authorized third-party payment providers. Depending on the payment method used, these providers may collect your payment card number, bank information, billing address, and authentication details.

Kovosis generally does not directly store complete payment card details. We may receive limited payment information, such as the payment method, transaction status, billing name, and the last digits of a payment card.

Information Collected Automatically

When you access or use our Site, we and our technology providers may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Internet service provider
  • Pages viewed
  • Products viewed or added to your cart
  • Referring and exit pages
  • Date and time of visits
  • Time spent on the Site
  • General geographic location
  • Interactions with emails, advertisements, and Site features
  • Cookie identifiers and similar technical information

Information From Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Payment processors
  • Shipping and fulfilment providers
  • Fraud-prevention services
  • Advertising and marketing partners
  • Analytics providers
  • Social-media platforms
  • Customer-support providers
  • E-commerce and technology platforms

Information received from these parties may include transaction status, delivery updates, fraud-risk information, advertising interactions, customer-support history, and Site-usage information.

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember your preferences, maintain shopping-cart functionality, analyze Site performance, prevent fraud, and support marketing activities.

Cookies used on the Site may include:

  • Essential cookies: Required for core Site functions, account access, checkout, payment processing, and security.
  • Preference cookies: Remember settings such as language, region, and shopping preferences.
  • Analytics cookies: Help us understand how visitors use the Site and identify areas for improvement.
  • Advertising cookies: Help measure advertising performance and show content that may be more relevant to you.

You can manage or disable cookies through your browser settings and, where available, through our cookie-consent controls.

Blocking certain cookies may affect the availability or functionality of parts of the Site.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Our Products and Services

  • Processing and fulfilling orders
  • Processing payments
  • Providing order confirmations and shipping updates
  • Managing customer accounts
  • Processing returns, refunds, and exchanges
  • Providing customer support
  • Responding to questions and complaints

Operating and Improving the Site

  • Maintaining Site functionality
  • Personalizing your shopping experience
  • Remembering your preferences
  • Analyzing Site traffic and customer behavior
  • Testing and improving products, services, and Site features
  • Diagnosing and correcting technical issues

Security and Fraud Prevention

  • Verifying transactions and customer information
  • Detecting suspicious or fraudulent activity
  • Protecting customer accounts
  • Preventing misuse of the Site
  • Enforcing our policies and Terms of Service
  • Protecting our legal rights and business operations

Marketing and Communications

Where permitted by law or where you have provided consent, we may use your information to:

  • Send promotional emails
  • Provide product recommendations
  • Inform you about sales, offers, and new products
  • Measure the effectiveness of marketing campaigns
  • Display personalized advertisements

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or contacting us at support@kovosis.com.

You may continue to receive non-promotional communications regarding your account, orders, returns, payments, or customer-support requests.

Legal and Regulatory Purposes

We may use your personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from public authorities
  • Maintain tax, accounting, and transaction records
  • Exercise or defend legal claims
  • Resolve disputes
  • Enforce contracts and policies

Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process your personal information on one or more of the following bases:

  • Contract: Processing is necessary to process your order, deliver products, manage returns, or provide requested services.
  • Consent: You have provided consent for marketing, cookies, or another specified processing activity.
  • Legitimate interests: Processing is necessary for reasonable business interests, including fraud prevention, Site improvement, security, analytics, and customer service.
  • Legal obligation: Processing is necessary to comply with tax, accounting, consumer-protection, or other legal requirements.

How We Share Personal Information

We do not sell your personal information in exchange for money.

We may share personal information with third parties where necessary to operate our business, provide our services, or comply with legal obligations.

Service Providers

We may share information with service providers that perform services on our behalf, including:

  • E-commerce platform providers
  • Payment processors
  • Shipping carriers
  • Warehousing and fulfilment providers
  • Customer-support providers
  • Email and communication providers
  • Website hosting providers
  • Analytics providers
  • Advertising partners
  • Fraud-prevention and security providers
  • Professional advisers, including accountants and legal advisers

These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Payment Providers

Payment information is shared with the payment processor selected during checkout. The payment provider processes your information according to its own privacy policy and security practices.

Shipping and Fulfilment Providers

We share order and delivery information with carriers, warehouses, suppliers, and fulfilment partners so that they can prepare, ship, track, and deliver your order.

Advertising and Analytics Partners

We may share cookie identifiers, device information, Site interactions, and purchasing activity with analytics and advertising partners to measure Site performance and marketing effectiveness.

Depending on applicable law, some advertising-related disclosures may be considered sharing or targeted advertising. You may have the right to opt out of certain advertising practices.

Legal Disclosures

We may disclose personal information where we reasonably believe it is necessary to:

  • Comply with a legal obligation or court order
  • Respond to a valid government request
  • Prevent fraud or illegal activity
  • Protect the rights, property, or safety of Kovosis or others
  • Investigate violations of our policies
  • Exercise or defend legal claims

Business Transfers

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Third-Party Websites

Our Site may contain links to third-party websites, platforms, or services.

We do not control and are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • SSL encryption for information transmitted through the Site
  • Access restrictions and authentication controls
  • Secure third-party payment processing
  • Fraud-detection and monitoring systems
  • Limited access to personal information
  • Security reviews and technical safeguards

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting your account password and should not share your login details with others.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information:

  • Account information: Retained while your account is active and for a reasonable period afterward.
  • Order and transaction records: Retained as necessary for accounting, tax, consumer-protection, fraud-prevention, and legal purposes.
  • Customer-support communications: Retained as needed to resolve inquiries, maintain service records, and protect legal rights.
  • Marketing information: Retained until you withdraw consent, unsubscribe, or the information is no longer required.
  • Technical and analytics information: Retained according to the settings and retention periods of our analytics and technology providers.

We may retain information for longer where required by law, necessary for legal proceedings, or needed to prevent fraud or abuse.

Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Right of access: Request confirmation of whether we process your personal information and obtain a copy.
  • Right to correction: Request correction of inaccurate or incomplete personal information.
  • Right to deletion: Request deletion of your personal information, subject to legal exceptions.
  • Right to restrict processing: Request that we limit certain uses of your information.
  • Right to object: Object to certain processing based on legitimate interests or direct marketing.
  • Right to data portability: Request a copy of eligible information in a structured and commonly used format.
  • Right to withdraw consent: Withdraw consent where our processing is based on consent.
  • Right to opt out of marketing: Unsubscribe from promotional communications.
  • Right to complain: Submit a complaint to an applicable data-protection authority.

Privacy rights are not absolute and may be limited by applicable law. For example, we may retain information required for tax, accounting, fraud prevention, legal claims, or transaction records.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact us at support@kovosis.com.

Please include:

  • Your full name
  • The email address associated with your account or order
  • Your order number, where relevant
  • A clear description of the request

We may request additional information to verify your identity before responding. This helps protect your information from unauthorized access or deletion.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require proof of that authorization.

Marketing Choices

You may opt out of promotional emails by using the unsubscribe link included in our marketing messages.

You can also contact support@kovosis.com to update your marketing preferences.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to customer-support requests.

International Data Transfers

Kovosis, its service providers, and its business partners may process or store personal information in countries outside your country of residence.

Data-protection laws in those countries may differ from the laws in your location.

Where required, we use recognized safeguards for international transfers, which may include:

  • Adequacy decisions
  • Standard contractual clauses
  • International data-transfer agreements
  • Contractual and organizational safeguards
  • Other transfer mechanisms permitted by applicable law

Children's Privacy

Our Site is intended for general audiences and is not directed toward children who are not legally permitted to make online purchases.

We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information to us without proper consent, contact support@kovosis.com so that we can review and, where appropriate, delete the information.

Automated Decision-Making

We and our service providers may use automated tools to help detect fraud, evaluate transaction risk, prevent account misuse, and protect the Site.

Where applicable law provides rights regarding decisions based solely on automated processing, you may contact us to request additional information.

Do Not Track Signals

Some browsers allow users to send "Do Not Track" signals. Because there is no universally accepted standard for responding to these signals, our Site may not respond to every Do Not Track request.

You may still manage cookies through your browser settings and any consent-management tools available on the Site.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.

Updates will be published on this page with a revised last-updated date.

Where required by law, we may provide additional notice or request your consent before material changes take effect.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Kovosis Customer Support
Email: support@kovosis.com
Customer-support hours: 9:00 AM–5:00 PM PST
Website: www.kovosis.com
Business address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States
Warehouse address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom