Return and Refund Policy
We want you to love what you ordered. If something is not quite right, you have 30 days from the delivery date to return it. Items should be unused and unworn, with original tags and packaging intact.
Countries covered by this policy
This policy applies to orders shipped to:
- Australia
- Bulgaria
- Czechia
- France
- Germany
- Hungary
- Italy
- Netherlands
- Romania
- Spain
- Switzerland
- United Kingdom
- United States
Refunds and return shipping
Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 business days. Your bank or card provider may need additional time to show it on your statement.
For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us—such as a damaged or incorrect item—we take care of it.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@kovosis.com with your order number and photos. We will arrange a replacement or refund.
How to start a return
Email support@kovosis.com with your name, order number, and the item you would like to return. We will send return instructions.
EU/UK right of withdrawal
Consumers in the European Union and the United Kingdom have a statutory right to cancel a distance purchase within 14 days of receiving the goods without giving a reason. This right is in addition to our 30-day return window. Return shipping costs and statutory exclusions may apply.
Questions?
Contact support@kovosis.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM PST.
Business information
Store: Kovosis. Business address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States. Warehouse address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom. Website: www.kovosis.com.