Add products to the cart, enter your shipping details, choose an available payment method, and complete checkout.

Yes. We email an order confirmation after checkout. If you do not see it, check your spam or promotions folder.

Contact support@kovosis.com as soon as possible. We will try to help before processing begins, but changes cannot be guaranteed after processing starts.

Available payment methods are shown at checkout. Payment information is processed securely by our payment providers.

We currently ship to eligible addresses in Australia, Bulgaria, Czechia, France, Germany, Hungary, Italy, the Netherlands, Romania, Spain, Switzerland, the United Kingdom, and the United States.

Standard shipping is free to all of the countries listed above for eligible orders. No shipping fee is added at checkout for eligible destinations.

Orders are processed within 1–3 business days. Delivery usually takes 6–10 business days after processing, for an estimated total of 7–13 business days. Weekends and public holidays are not counted as business days.

When tracking is available, we email a tracking link after dispatch. Tracking can take up to 48 hours to become active.

International orders may be subject to import duties, customs fees, or local taxes charged by the destination country. Unless already included at checkout, these charges are the recipient’s responsibility.

Our return window is 30 days from the delivery date. Items should be unused and unworn with original tags and packaging intact.

Email support@kovosis.com with your name, order number, and the item you would like to return. We will send return instructions.

For change-of-mind returns, the customer covers return shipping. If an item is damaged or incorrect, Kovosis covers the return solution.

After inspection, refunds are processed to the original payment method within 10 business days. Banks and card providers may take additional time.

Contact support@kovosis.com within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.

Email support@kovosis.com.

Monday–Friday, 9:00 AM–5:00 PM PST.