Return and Refund Policy
Our 30-Day Return Promise
We want you to love what you ordered. If something is not quite right, you have 30 days from the delivery date to return it. To be eligible, items should be unused and unworn, with original tags and packaging intact.
Fast, Reliable Refunds
Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 business days. Your bank or card provider may need a little extra time to show it on your statement.
For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us — a damaged or incorrect item — we take care of it.
Damaged or Incorrect Items?
Oh no — we never want that to happen. If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@kovosis.com with your order number and a photo or two. We will make it right with a replacement or refund, no hassle.
How to Start a Return
Email us at support@kovosis.com with your name, order number, and the item you would like to return, and we will send you return instructions. Please wait for those instructions before sending anything back.
EU/UK Right of Withdrawal (Distance Selling)
If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. This statutory right is in addition to our 30-day return window.
To exercise it, notify us within 14 days of delivery at support@kovosis.com with your order number, and return the goods within 14 days of telling us. We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return. You are responsible for the cost of returning the goods and for any diminished value from handling beyond what is necessary to establish their nature and characteristics. Some items are exempt, including sealed goods unsealed after delivery for hygiene reasons, personalised items, and perishable goods.
Questions?
We are always happy to help. Reach out to support@kovosis.com during our support hours below and we will take care of you.
Our Business Information
Store: Kovosis
Business Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States
Warehouse Address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@kovosis.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Website: www.kovosis.com